You can order equipment and materials from the NCBE by telephone, fax or post. For legal reasons, we cannot accept orders sent by eMail.
PLACING AN ORDER
You may place an order by telephone, fax or post. Our office is open from 09:00 until 17:00 (UK time) from Monday to Friday, excluding public holidays and the rare occasional days when the university is closed. Please note that for legal reasons, we cannot accept orders by eMail.
DESPATCH
Orders are usually despatched within 48 hours of receipt from Monday to Friday. At busy times of the year there may be a short delay in processing your order. If the item you have ordered is out of stock and there is likely to be a delay of a week or more in sending it, we will let you know.
VALUE ADDED TAX (VAT)
The prices given on the NCBE price list and this website do not include VAT. All goods, except those marked with an asterisk (which are zero rated), incur VAT at the UK standard rate. VAT will be added to the total price of the order unless you provide us with a valid VAT registration number.
Orders sent to countries outside the European Union do not incur VAT, but please note that you will be responsible for paying any applicable taxes or duties.
POSTAGE
United Kingdom
Packing and postage by First Class mail are free-of-charge within the UK only. For orders from outside the UK, an additional charge is made for postage and handling (see below).
Overseas
Small orders will be sent by air mail. A 10% charge will be made to cover postal costs within the European Union. Larger or heavier orders and orders to non-EU countries will be sent by a courier service, which will be charged at cost. Please ask for an estimate of the shipping charge when you place your order.
HANDLING CHARGE FOR NON-UK ORDERS
Due to the additional costs involved, we will add a £9 handling charge to all non-UK orders.
CANCELLING AN ORDER OR RETURNING GOODS
Occasionally you may wish to return goods to us, or to cancel an order.
Under the United Kingdom’s Consumer protection (Distance Selling) Regulations (2000), you have the right to cancel the contract for the purchase of most* items within a period of seven days, beginning on the day after the day on which the item was delivered to you.
The Regulations require that you send a notice of cancellation in writing: this can be done by post, fax or eMail. The Regulations also require that the goods must be returned to us in good condition, such that they may be re-sold.
Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.
When we receive notice of your cancellation of the order, we will refund the relevant part of the purchase price for that item.
* we regret that we cannot accept the return of perishable items such as microbial cultures, enzymes, plasmids or PCR primers.
PAYMENT
Educational institutions
Official orders with an order number from a school, college or education authority are preferred. All orders will be invoiced.
Payments should made to the ‘University of Reading’ in GBP (Pounds Sterling) by cheque or direct bank transfer. Details of our bank account will be included on the invoice we send you.
Credit or debit card payments
We can usually accept credit or debit card payments for orders over £10 (cards with 16 digits only). Please ensure that you include the following details with any credit or debit card orders:
- The cardholder’s name and address
- The card number (16 digits)
- The start date and expiry date of the card
- The three-digit security code from the back of the payment card
Please also provide a telephone number so that we may contact you should this prove necessary.
OUR CONTACT DETAILS
NCBE
University of Reading
2 Earley Gate (TOB2)
Whiteknights Road
READING
RG6 6AU
The United Kingdom
T : + 44 (0) 11 89 87 37 43
F : + 44 (0) 11 89 75 01 40
E : NCBE@reading.ac.uk
W: www.ncbe.reading.ac.uk
Copyright © NCBE, 2012 | www.ncbe.reading.ac.uk
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